SHIPPING & DELIVERY
All books are packed in proven high quality paperboard.
Packages typically arrive within 7-14 days from the date we receive the order.
Shipped are directly from EU by GLS global service.
Packages must be signed for.
IMPORTANT – if a package is returned to us because the buyer did not claim the package, Rostfreipublishing.com does not send replacements. Rostfreipublishing.com is not responsible for any actions taken by customs on your package during delivery. Rostfreipublishing.com has no control over this.
Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and shop Rostfreipublishing.com has no way of knowing what these charges may be.
Return & Exchange Policy
Returns can be made only if the sneakers are in unworn condition.
Acceptable reasons for an return: factory defects, wrong item was sent, or error on our part.
Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the item if they are requesting an return. We will email you instructions on how to return.
We will pay for the shipment back to us and back to you again.
Exchanges can be made only if the item are in unworn condition.
Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the item if they are requesting an exchange.
In case of an exchange we ask that you pay for the shipment to us and back to you. In case your desired item is not available anymore, you will receive a credit memo which has to be redeemed within 6 month.
We do not deliver to post office boxes and we have the right to cancel any orders.